Company Policies

Our online store is open 24 hours a day, 7 Days a week.

We process orders Monday through Friday.

In most cases, we will ship your order within 24 hours. If for any reason an unusual delay develops, we will let you know by email.

We will also confirm your order, by email, as soon as your purchase is made.

As always, if you have a deadline or special needs, just let us know by email or phone.

Call us at 1-800-531-4535

Our Pricing

Our products are priced very competitively. When you consider that we pay for shipping on orders over $60.00, (UPS Ground or FedEx), shopping at PondExpo.com can save you money. At PondExpo.com, service and price are tough to beat.

But we are realistic too, and more than anything, WE WANT YOU TO BE OUR CUSTOMER! So if you discover an item that we sell at a lower price somewhere else, tell us about it by phone or email. Don't forget to consider that we pay for UPS ground shipments on orders over $60.00.

We will verify that the item you tell us about provides a lower cost for you, and we will beat that lower cost! WE WANT YOU TO BE OUR CUSTOMER!

We Accept Offers

Yes, Pondexpo is one of the very few internet sites that will accept offers for products on the site. Making an offer is a fun, fast and easy way to save money. You can get all the details on making an offer Right Here. Check it out and give it a try.

Security

At PondExpo.com we understand your concerns for security when doing business on the internet. That's why we want you to know we will never use any of the information you send us for any purpose other than to process your requests and purchases. We will not sell, share or otherwise distribute your information to anyone or any organization for any reason. We may, from time to time, send you information that we believe may be of benefit to you concerning products and services covered at the PondExpo.com web site.


Secure Encryption

We use secure socket layer (SSL) technology, which is supported by almost all internet browsers. SSL works best with the latest 128-bit encryption versions of Microsoft Internet Explorer or Netscape Navigator. SSL technology represents the highest level of security available on the internet. It automatically encrypts information traveling over the internet, verifies the identity of the transacting servers through certificates and digital signatures, and confirms that the identity of message content is maintained throughout transmission. You're secure in doing business with PondExpo.com - we guarantee it!

Return Policy

If you need to return an item purchased from our online store, send us an email with the details. Please include:

  • Item to be returned
  • Date of purchase
  • Purchase confirmation number
  • Reason for return
  • Tell us if you want a replacement or refund

Any requests to return a purchased item will be handled on an individual basis. Returns require authorization within 15 days of your purchase on new and unused merchandise only and are subject to a 20% restocking fee. Once authorized, you will be sent a return authorization number and can ship the item back to us. Upon receipt, we will inspect the returned item, and either ship your replacement item or credit your credit card (exclusive of shipping costs if any).

Shipping Policy


We use UPS ground and FedEx Ground, and we pay the shipping charges to the lower 48 states on orders over $60.00! If your purchase is $60.00 or less, a $10.00 charge will be added for shipping and handling. Note: some items we sell cannot be shipped via UPS or FedEx. These items will be so noted as you browse our site. Current truck freight charges will apply for shipment of these items. Email or call if you would like a truck freight quote before you buy. Also, if you need faster service, call or e-mail us with your needs and we will quote the costs. Then you can decide.

We ship from Georgia, Tennessee, California and Oregon. Call or send us an email using the form below with the items you are interested in, and tell us when you need them. Don't forget to tell us where you are located. We'll figure out the best way to meet your deadline, and get right back to you with the costs. Then you can decide. Sometimes we can simply have your items shipped from the factory if you are located close-by. Then expedited shipping may not be needed. Just let us know what you need. If you are located in Alaska or Hawaii, place your order and we will contact you for your approval of the shipping costs prior to processing your order.

If you have a question or need clarification on anything, Click here to send us a message